How we work together.

Updated 29 July 2026 · Draft version 2026-07-29

Pre-launch draft — not in force. These updated terms require professional legal review before Roltaire accepts an order or activates a managed call service.

1. The parties and business-only scope

Roltaire Ltd is a private limited company registered in England and Wales under company number 17363420. Registered office: Roltaire, Town End, Gildersome, United Kingdom, LS27 7HF. Contact: hello@roltaire.com.

These terms apply only when you buy wholly or mainly for your trade, business, craft or profession. By ordering, you confirm that you are acting for a business, have authority to bind it and are not acting as a consumer. Do not use the business checkout if that is not true. Nothing in these terms removes a right that the law does not allow the parties to exclude.

2. Orders and the contract

Website information and quotes invite an order; they are not an offer that can be accepted automatically. Your order is an offer to buy the service in the quote or published service schedule. A contract starts when Roltaire sends written acceptance or starts the agreed work, whichever happens first. An automated payment receipt alone is not acceptance. If Roltaire declines a prepaid order, it will refund that payment promptly.

Before ordering, you can review the service, price, billing frequency and these terms and correct errors by contacting Roltaire. Electronic checkout requires you to confirm the current terms version and the business-only declaration. Roltaire records that version with the order and provides the accepted documents by email or another format you can save.

The contract consists of the accepted quote or service schedule, these terms and section 13 when Roltaire processes personal data for you. A quote controls service-specific scope and price; section 13 controls personal-data processing if another term conflicts with it.

3. What we provide

The premium website is publicly described at £1,995 before applicable VAT, but Roltaire will not accept an order until its standard scope and these terms have passed the recorded launch gates. Managed automation is supplied only under an approved written service schedule that states the workflow, boundaries, price, usage and support. Anything outside that schedule requires a new written quote.

4. Prices, payment and usage

The quote or checkout states the amount, currency, billing frequency and whether VAT applies. VAT will be added only if chargeable and shown before you order.
The website price is paid as a £665 part-payment before work starts and a £1,330 balance after approval and before handover or public launch. If the contract ends early, Roltaire will account for work performed and unavoidable committed costs, refund any excess or invoice any properly due shortfall.
A managed-service proof, setup fee or first monthly payment is due only as stated in its written service schedule.
Monthly fees are payable in advance. Fees for a completed billing period are not refundable unless the law requires otherwise.

Usage is measured from provider and application records using the unit in the quote. Roltaire will show or invoice overage at least monthly. You must raise a genuine usage dispute within 30 days of the relevant statement; both parties will investigate it reasonably.

5. Website review and approval

The build includes two reasonable revision rounds within the agreed brief. When the website is ready, you have 14 days to approve it or send one consolidated list of material issues. Roltaire will send a written reminder before treating silence as approval. Public use of the website is approval, except for a hidden defect that could not reasonably have been found during review.

6. Your responsibilities

You will provide accurate content, instructions, feedback and required account access on time. You confirm that you have permission to use everything you supply and that your services, claims and handling of customer enquiries comply with applicable law. You remain responsible for decisions made from messages, summaries, bookings or AI output and must keep a human route available for urgent or sensitive matters.

You are responsible for your caller-facing privacy information and lawful basis as controller, for keeping the approved business information accurate, and for responding to callback briefs within the expectation stated to callers. A managed call service must not be treated as an emergency service.

Call recording is disabled unless a written service schedule expressly enables it after the parties document the purpose, lawful basis, retention period and required impact assessment. If enabled, callers must be told at the start that recording is taking place and why.

7. Ownership

Once the build price is paid in full, Roltaire assigns to you the copyright it owns in final website content and bespoke website files created specifically for the project. You may ask Roltaire to sign a short confirmatory assignment. Third-party software, fonts, stock assets and services remain subject to their own licences. Roltaire keeps ownership of its pre-existing materials, general know-how and reusable tools and grants you a perpetual licence to any such material embedded in the delivered website as needed to use it.

8. Monthly service and cancellation

There is no fixed term unless the written service schedule says otherwise. Either side may cancel a monthly service on 30 days' written notice, including a cancellation submitted through the client portal. Service and billing continue during the notice period. Hosting, support and managed automation end when that period expires. Roltaire will provide the static site files or reasonable transfer assistance during the period; third-party or non-standard migration work may be quoted separately.

9. Third-party services and availability

Roltaire provides the service with reasonable care and skill but does not promise uninterrupted availability or particular revenue, search ranking or lead volume. Telephone networks, messaging carriers, payment providers, hosting and AI services remain subject to their own availability and terms. Roltaire may make necessary security or reliability changes; a material reduction in agreed service requires notice and, where practical, your approval.

10. Confidentiality and security

Each party must protect the other's confidential information, use it only for the contract and disclose it only to people who need it and are bound to confidentiality, unless disclosure is required by law. Roltaire will use proportionate technical and organisational security measures and will notify you without undue delay of a confirmed personal-data breach affecting your service.

11. Liability

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, unpaid fees or any liability that the law does not allow the parties to limit. Subject to that, neither party is liable for indirect or consequential loss, and Roltaire's total aggregate liability arising from the contract is limited to the fees paid or payable under it in the 12 months before the event giving rise to the claim, in each case only so far as the limitation is reasonable under applicable law.

You acknowledge that managed automation can reduce administrative gaps but does not guarantee that a call, message, opportunity or sale is captured or correct. You remain responsible for checking material information before relying on it.

12. Ending or suspending the agreement

Either side may end the agreement immediately for a serious breach that is not fixed within 14 days of written notice, insolvency, unlawful use, or a material security risk. Amounts already due remain payable.

Roltaire may suspend only the affected service where reasonably necessary for security, unlawful use, provider failure or overdue payment after notice. It will restore service promptly when the reason is resolved. On termination, sections intended to continue—including payment, confidentiality, ownership, data protection and liability—remain effective.

13. Data processing schedule

This section applies when you are the controller and Roltaire processes caller, lead or service data only on your behalf. Each party remains an independent controller for its own business administration, billing, security and legal obligations.

Subject and duration: operation and support of the ordered service for the contract term, followed by deletion or return as described below.
Nature and purpose: receiving call events, conducting approved virtual-assistant conversations, delivering callback briefs and operational alerts, preventing duplicates, measuring agreed usage, troubleshooting and securing the service.
Personal data: phone numbers, names, postcodes, enquiry content, call and delivery metadata, recordings or transcripts only when expressly enabled, identifiers, security logs and keyed anti-abuse hashes.
People: callers, your staff and business contacts, and people named in an enquiry.

Roltaire will process that data only on your documented instructions, including this contract and the service schedule, unless UK law requires otherwise. It will tell you before legally required processing where permitted and will notify you if an instruction appears to infringe data-protection law.

Roltaire will ensure authorised people are bound to confidentiality; apply proportionate access control, secret management, encryption in transit, data minimisation, recovery and testing measures; assist reasonably with rights requests, security incidents, impact assessments and regulator enquiries; notify you without undue delay of a relevant breach; and provide information reasonably needed to demonstrate compliance. You may conduct one reasonable audit each year and additional audits following a material incident, without restricting a regulator's powers.

You give general written authorisation for Roltaire to use subprocessors needed for the service, currently including Vercel for hosting, Neon for database and authentication, Vapi for voice automation, Twilio or the connected carrier for calls and messages, and Upstash for short-lived deduplication where configured. Stripe handles payment information under its own legal terms. Roltaire will keep an up-to-date subprocessor record, require equivalent data-protection obligations, remain responsible for its processor duties, and give notice of a material new subprocessor so you can raise a reasonable data-protection objection before use.

Roltaire will make a restricted international transfer only on documented instructions and using applicable UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard. At the end of the service, Roltaire will return or delete processor data at your choice and delete remaining copies after the applicable backup cycle, unless law requires retention.

You are responsible for lawful instructions, a valid lawful basis, required caller notices, responding to people as controller, and identifying any special-category or criminal-offence data before asking Roltaire to process it. You must not enable recording, sensitive-data processing or solely automated decisions with legal or similarly significant effects without a written service schedule and any required impact assessment.

14. General terms

Neither party is liable for delay caused by events beyond its reasonable control if it takes reasonable steps to reduce the effect. Neither party may transfer the contract without the other's written consent, except to a successor to substantially all of its relevant business. A failure to enforce a term is not a waiver. If a term is unenforceable, the rest remains effective. Changes must be agreed in writing, except that Roltaire may update these terms for future orders.

15. Law and contact

These terms are governed by the law of England and Wales, and its courts have jurisdiction. Notices should be sent to hello@roltaire.com and the client email in the quote.