How we work together.

Last updated 22 July 2026

Pre-launch draft — not in force. Roltaire's proprietor name and service address still need to be added, and these terms need professional legal review before the business accepts an order.

1. Who these terms are for

Roltaire is the trading name of [FULL LEGAL NAME], a sole trader at [UK SERVICE ADDRESS]. Contact: hello@roltaire.com.

These terms apply only when you buy mainly for your trade, business, craft or profession. They do not cover consumer purchases. Your written quote and these terms form our agreement; if they conflict, the quote takes priority.

2. What we provide

Our standard services are: a premium website for £1,995; Care and missed-call recovery for a new Roltaire website at £99 a month from launch; missed-call recovery for an existing website at £295 setup plus £99 a month; and a managed AI receptionist at £495 setup plus £199 a month. Anything else must be agreed in a written quote.

Missed-call recovery sends a text to an eligible UK caller after a missed call and can forward the caller's reply to you. Phone networks and third-party services can fail, so it is a recovery aid rather than a guarantee that every call becomes a lead.

The managed AI receptionist tells callers they are speaking with AI. It can answer within its approved business knowledge, take messages and arrange next steps. It does not provide emergency, legal, medical or financial advice.

3. Prices and payment

Roltaire is not currently VAT registered, so no VAT is added to the stated prices.
The website price is paid as a £665 deposit before work starts and a £1,330 balance after approval and before handover or public launch. The deposit reserves capacity and covers initial work.
Setup fees and the first monthly payment for an existing-site missed-call recovery or managed AI receptionist order are due when the order is placed.
Monthly fees are payable in advance. Completed monthly periods are not refundable.

4. Included use and extra use

Missed-call recovery includes 100 rescue conversations each month; additional rescue conversations are charged at £0.25 each. The managed AI receptionist includes 200 call minutes each month; additional minutes are charged at £0.35 each. We will provide reasonable usage visibility and will not deliberately run up avoidable usage.

5. Review and approval

The build includes two reasonable revision rounds within the agreed brief. When the website is ready, you have 14 days to approve it or send one consolidated list of changes. If you do neither, or begin using the website publicly, it is treated as approved.

6. Your responsibilities

You will provide accurate content, feedback and required account access on time. You confirm that you have permission to use everything you supply, and that your services, claims and handling of customer enquiries comply with applicable law.

7. Ownership

Once the build price is paid in full, you own the final website content and bespoke website files we created for you. Third-party software, fonts, stock assets and services remain subject to their own licences. Roltaire keeps ownership of its general know-how and reusable tools.

8. Monthly service and cancellation

There is no fixed term. Either side may cancel the monthly service on 30 days' written notice. Hosting, support and missed-call recovery end after the notice period. We will provide the static site files or help transfer the site to client-controlled hosting during that period; third-party migration work outside the standard handover may be quoted separately.

9. Availability and changes

We provide the service with reasonable care and skill, but do not promise uninterrupted availability or particular revenue, search ranking or lead volume. We may make necessary security or reliability changes. Material changes outside the agreed scope require your approval.

10. Liability

Neither side is liable for indirect or unforeseeable losses. Subject to liabilities that cannot legally be limited, Roltaire's total liability arising from the agreement is limited to the fees you paid under it in the 12 months before the event giving rise to the claim. Nothing excludes liability for death or personal injury caused by negligence, fraud, or any other liability that the law does not allow us to exclude.

11. Ending the agreement

Either side may end the agreement immediately for a serious breach that is not fixed within 14 days of written notice, insolvency, unlawful use, or a material security risk. Amounts already due remain payable.

12. Law and contact

These terms are governed by the law of England and Wales, and its courts have jurisdiction. Notices should be sent to hello@roltaire.com and the client email in the quote.